Business Recovery Response to COVID-19: Innova Technology Services Limited Q&A

Tell us about your business and what you do.

Innova Technology Services Limited is a technology service provider. We deliver infrastructure and desktop support, consultancy, cloud services, software licensing, hardware procurement and compliance solutions. We have a proactive attitude to the services we provide and foster long term Trusted relationships with our customers. We provide dedicated account management, regular service review, recommendations and advice, all as part of the service.

What challenges are you/your customers currently facing following the COVID-19 pandemic?

For Innova the main challenge was to continue to deliver our services to the same standard in the lockdown. For our customers the challenge was to enable employees to continue working and communicating effectively while in lockdown. We also need to be mindful of the effect on cashflow and budgets for ourselves and our customers and help where we can with financial challenges.

How are these challenges being overcome?

We had a disaster recovery process in place in case we had a significant issue. We were able to implement this quickly and effectively with no impact on customers.

For the customers it meant implementing or improving the remote working technologies and training staff who would not normally work remotely on how to use them. The key goal was to maintain effective communication and access to data for the customer. Video conferencing technologies have come to the fore and entered daily life both for work and play.

We maintain regular contact with our customers to capture any issues quickly and effectively.

Working with customers and discussing payment terms where necessary.

What difficulties do you foresee coming out of lockdown and what support would help?

During the lockdown we have only delivered remote services. The challenge will be to build up our onsite services with customers and maintain resourcing capabilities.

We have customers across many business areas so it is difficult to gauge what coming out of lockdown will look like. The difficulties for leisure industries will probably be significant for some time and we will have to work closely with them to help as much as we can. It may be some customers buy into remote working moving forward, in which case we will help them refine their technical capabilities accordingly.

What message would you pass onto others?

Stay safe. Be careful in how we ramp up to whatever ‘normal’ is after the virus. Work together, it is to everyone’s benefit that companies survive and the country gets on with recovery together.

Jim Captainino, Director at Innova Technology Services | Telephone: 0203 474 5445 | Email: sales@innovauk.com