About Us

Receptionist

We have an exciting opportunity for a Receptionist to join us on a permanent basis in our Northampton office. The ideal candidate will be familiar with attending to visitors to the office, dealing with enquiries on the phone and face to face and to ensure a smooth running of the reception areas on a daily basis.

Department:     Reception

Salary:             Competitive relative to experience

Location:         Northampton

Job type:          Permanent/Full-Time

Ref No:             SB/RNH

About Franklins

Franklins Solicitors LLP is one of the foremost solicitors in the Midlands and is highly quality –assured having achieved accreditation to ISO 9001 and The Law Society quality accreditation, Lexcel. Established in 1982, the Firm has offices in Central Milton Keynes and Northampton and employs over 100 staff offering expertise in: Corporate Services, Commercial Property, Debt Recovery, Dispute Resolution, Employment Law, Family Law, Intellectual Property, Residential Property, Mediation, Wills, Trusts and Probate.

We set our own standards above and beyond what is expected in the legal profession and believe that excellence is not an exception, but routine in dealing with every client and their individual needs. This mentality runs through to our core values of passion, excellence, trust and united, which relate to our key strength and differentiator in the marketplace, our people. We are committed to recognising and developing talented individuals to provide a first class client service that sets us apart from the vast majority of other law firms and legal service providers.

The Role

The LLP would be interested in hearing from applicants who have worked in a professional office environment or previous Reception role. The ideal candidate would be able to demonstrate their organisational skills, and work well under pressure in a team environment, whilst providing a high level of client experience.

Key Responsibilities

  • Answer the telephone and directing calls.
  • Take clear details and email messages to the relevant teams or department.
  • Provide relevant information to the caller.
  • Greet Clients and Visitors entering the LLP, offering drinks, advise relevant staff members of arrival.
  • Deal with enquiries from contacts, clients as and when required.
  • Schedule appointments as requested.
  • Maintain diary entries for all meeting rooms for relevant branch.
  • Tidy and maintain reception areas.
  • Organise catering for meetings if required.
  • Receive documentation from clients, log and ensure signed by relevant staff member on collection.
  • Provide general and administration support to the Practice Manager as required.

Required Skills and Experience:

  • Excellent verbal and written communication skills
  • Professional personal presentation
  • Customer Service orientation client focused
  • Information management
  • High level of organisational planning
  • Attention to detail
  • Be able to use own initiative
  • Be able to cope well under pressure

What you get in return

  • 25 days holiday per annum (in addition to statutory days) and an extra day off for your birthday
  • Social events throughout the year
  • Death in Service – 4 x your annual salary
  • 24 hour Employee Assistance Programme
  • Company Pension Plan (after a qualifying period)
  • Discount on Legal Services – 20% for Franklins’ employees and 10% for family and friends

    How to apply

    Please send a copy of your CV and a covering letter, detailing how your skills and experience meet the requirements of the role, to recruitment@franklins-sol.co.uk . Please ensure you quote the vacancy reference number SB/RNH.

    Please note: Whilst we appreciate the applications received from each and every individual in respect of advertised vacancies, due to the high number of responses received it is not always possible to answer each applicant individually. Therefore, if you have not had a response within two weeks of submitting your application it means that on this occasion your application has not been successful.