By having the drive and innovation to look to the future in everything we do, we support this philosophy with continual emphasis on investment in the business.
Every member of staff of Franklins Solicitors LLP shares the responsibility for delivering a high quality service to achieve client satisfaction and underpinning that service is the commitment to seeking continuous improvement in the methods and standards of service. We achieve this by working to and beyond the standards embodied in the quality marks of ISO 9001:2015, Lexcel and Conveyancing Quality Scheme.Â
We recognise also that the staff of Franklins Solicitors LLP are a highly valuable resource and therefore we positively seek to nurture their development through continual training and a measured competence based appraisal system.
We are committed to creating and maintaining an atmosphere of teamwork and open communication between ourselves and our clients and we positively encourage suggestions for improvement. As a progressive and forward thinking company, we also continually seek ways of developing our services so that they remain relevant and competitive within the market place and directly lead to the sound development of the business and the satisfaction of our clients.
